Customer Experience Articles & Resources
This tutorial shows how eCRM draws on the basic principles of CRM, relationship marketing and database marketing. By the end of it you will also know how to: a) list the CRM stages and b) keep the relationship alive. Relationship Marketing is all about building relationships with all external parties involved in marketing. CRM focuses [.....]
Integrated Marketing Campaign All Integrated campaigns need to focus on the Customer. Let's have a look at some key aspects of this. Focus on Customer Loyalty Customer loyalty is a deeply-held commitment that causes a customer to purchase a preferred product or service repeatedly, despite other influences and competing marketing efforts designed [.....]
The Importance of Motivating Channel Members Imagine these three scenarios: You are a producer of 'Grand Pens' a brand of fountain pens. A customer seeks advice from a pen shop on which pen to buy and the retailer strongly recommends yours. A customer asks a retailer, who stocks your pen, for another brand called [.....]
Growth and Importance of Services Sales of services in both consumer and organisational markets are expanding. At home and overseas services are also being exported; in fact they are the fastest growing part of international trade. Why? Freedom. Freeing up personal time and freeing up business overheads. Consumers want services that free up their leisure [.....]
