Privacy & Cookies Policy
At MMC Learning (MMCL), we aim to be open and transparent about the way we collect and use personal data. We are committed to protecting your privacy. We constantly review our systems to ensure best possible service to our customers and partners.
This Privacy & Cookies Policy covers how we collect, use, disclose, transfer, and store your personal information. Please take a moment to familiarise yourself with our privacy practices.
1. Principles of Our Policy
1.1 Private: We will never sell, rent or trade information about you to other companies. Your data will not be supplied to anyone except as described in this privacy notice, unless we are obliged by law to disclose it.
1.2 Secure: In accordance with the UK Data Protection Act and the EU General Data Protection Regulation (GDPR) we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access.
1.4 Your rights: After 25th of May, 2018 you have the right of access to know what personal information any organisation keeps about you. The right is to be informed, for example why that data is kept on you. You also have the right for rectification or erasure for example you can edit your details, change or completely remove your information.
2. What Personal Data Do We Hold?
The personal data we collect and receive about you depends on your interaction with us.
If you contact us by phone, we will log your name and email address, only if you request for further information to be emailed from us to you.
2.1 Website Visitors
When you visit our website, we receive information about you in two ways:
Directly from you – This is usually your contact details and any other information you provide by filling in a form on the website (e.g. to enrol with MMCL, request further information or download a resource). We use this information to provide you with information, products or services that you request from us or which we feel may interest you, where you have agreed to be contacted for such purposes.
We use the following categories of cookies on our website:
Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
These cookies collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.
Social Media Cookies
These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.
2.2 Students (Learners) of MMCL
If you are a student of MMCL we hold the following additional information about you for the purpose of administering your course;
o Title (e.g. Mr./Miss/ etc)
o First Name
o Date of Birth
o Email Address
o Phone Number
o Postal Address
o CIM Membership number if applicable
o Other information you voluntarily provided to us (e.g. sector, education, employment details, nationality etc)
3. Using your personal information
The personal information we collect from you allows us to:
- provide the products and services you have ordered;
- To provide you with services under your course agreement or any other contract we make with you; and
- To notify you about changes to our services.
- verify your identity and details of your payment method or credit card amount;
- administer our website and provide customer services;
- meet legal, regulatory and compliance requirements;
- gather management information to form statistical and trend analysis;
- communicate with you;
- investigate any complaints about our website, products or services;
- personalise your experience of our website; and
- contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so; please see Section 3.1 for more information).
We retain information about our learners for the duration of their course agreement and after it is completed, as required to protect our legitimate interests or those of CIM/CMI/MMU, or (as set out below) to enable us to investigate completed qualification queries. You will have the right to withdraw this consent at any time by clicking on the unsubscribe link at the bottom of any emails you receive, or email us, stating your preferences, at firstname.lastname@example.org.
3.1. Marketing Communications
Where you have given us the appropriate permissions during the registration process to the website or face-to-face event (as applicable), we may from time to time contact you by email, SMS, telephone or post about our products, services and educational content that may be of interest to you.
These messages may be sent as part of a newsletter email/broadcast and/or triggered based on how you interact with the