How Should a Marketing Team be Structured?
The following outtake, focused on breaking into digital marketing is taken from a recent exclusive recording of an MMC Moments of Truth discussion between Stephanie Leigh-Rose, education and media director at MMC Learning and David Edmundson-Bird, who is an author, a principal lecture in digital marketing and thought leader.
In this extract, Stephanie and David talk about the importance of building and structuring an effective marketing team and finding the best talent for your business.
Watch the 13 minute video below for fascinating expert advice on the topic.
How do you structure a marketing team?
So next question. How should a marketing team be structured?
So when you’re thinking about your client side marketing team, it depends on the size of the organisation, because that’s going to affect some of the decisions you can make about the kinds of people you can bring in and the relationships they have with each other. So for example the size of organisation will affect whether you have something like a marketing director.
I think sometimes organisations put marketing as ‘a nice little thing we might do’, but your marketing team know your customers better than anyone else in your organisation, so having somebody at the most senior level of the organisation responsible for marketing, is really important. Whether they’re called a marketing director doesn’t matter.
Let’s think about your team now. Who is the person who knows all of the things going on from a marketing manager point of view? They’re the one who’s able to bring together all of the different players and make them all sing in harmony.
You often call this the master marketing mixer, and it’s the person who knows which people to bring for which parts of projects, which parts of campaigns and they have that kind of oversight of the capabilities of the different members of the team and the requirements of different projects.
What roles should you have on a marketing team?
Building a successful marketing team requires careful consideration of the roles and skill sets needed to promote an organisation effectively.
While the specific roles may vary depending on the nature of the organisation and its marketing goals, certain key positions are essential for achieving marketing success. In this article, we will explore the crucial roles that should be included in a marketing team and highlight the importance of having these individuals in-house.
In the realm of digital marketing, organisations heavily reliant on search engine traffic should have dedicated professionals responsible for search engine optimisation (SEO). An SEO specialist is tasked with improving the visibility and ranking of the organisation’s website in search engine results.
This role involves conducting keyword research, optimising website content, and implementing technical strategies to enhance organic search performance. By having an SEO specialist on the team, organisations can ensure that their online presence is optimised to attract targeted traffic and increase brand visibility.
Paid Search Expert:
In some cases, an organisation may lack the internal resources or expertise to manage paid search campaigns effectively.
In such instances, it can be beneficial to consider outsourcing this function to a contractor or agency specialising in paid search activities. By doing so, organisations can transfer the responsibility and risk associated with paid search to experts in the field, while still working closely with their internal search team.
This collaborative approach allows organisations to leverage the knowledge and experience of external professionals while maintaining control over their marketing strategy.
Another critical component of a marketing team is a group of talented individuals responsible for content creation. The content team plays a pivotal role in developing engaging and informative materials that resonate with the target audience.
These professionals should possess excellent writing and communication skills, as well as a deep understanding of the organisation’s values and objectives. While the content team’s primary focus is often on creating content for various channels, their expertise can also contribute to improving search engine visibility through the production of optimised content.
Social Media Manager:
Social media platforms have become integral to modern marketing strategies. Therefore, having a dedicated social media manager is crucial for effective brand promotion. This individual should possess a thorough understanding of different social media platforms, their functionalities, and best practices for engagement and growth.
The social media manager not only oversees the organisation’s social media accounts but also crafts compelling content tailored to each platform. Additionally, their knowledge of social media marketing can intersect with content marketing efforts, making them a valuable asset to the team.
What are the challenges when creating and running an effective marketing team and how do we resolve them?
One of my biggest concerns about organisations, particularly big ones is when you start to see silos develop.
So you might have the SEO team and you might have the content marketing team and the social media team, and they kind of operate in isolation from each other. You might think, well, that just sounds really stupid, why would anyone do that? Yet it does happen.
You see it particularly as organisations grow and as marketing teams grow and I think you’ve got to really try and get away from a siloed approach to running a team.
So one of the ways to structure it is rather than structure it around disciplines, structure it around campaigns or projects so that people are across areas, you have a kind matrix layout for your organisation so that you might have a product that’s going through a promotional campaign.
You bring together a search person, content person, a social media person and say, “Right, your focus is around this project for that period of time.” So the silo is around a project rather than necessarily just around disciplines and that allows a much more coherent view of communications to take place and for decisions to be made by a project team about what’s going to happen. It allows you to do campaign planning in a much more effective way.
At the same time, those specialists will still have that subject matter relationship with their job role. So they’ll know what the other people in for example their search engine team are doing, they’ll know what the other people are up to elsewhere. So that’s a really good way of people remaining connected with other projects. Then they’re connected through their specialism, but it stopped that discipline subject matter expert thing happening and things going on that no one knows about.
How do you put together a marketing team?
I think you’ve got to think though, that trying to get everyone to be good at everythin